Shipping policy

We understand that getting your items out quickly is important to you, so we’ll make every effort to process your order as quickly as possible.

At this time Smartlife are not shipping to any overseas locations.

We currently offer shipping anywhere in New Zealand.

We have a flat courier fee of $10 nationwide.

Returns Policy

We follow a 14 day right of exchange policy, you can return any product for an exchange or store credit within 14 days of purchase. This is on the condition that the product is returned in its original condition with packaging and invoice. 

Please bring the product into one of our Showrooms to begin the exchange process.

Warranty Policy

All Smartlife Air products come backed with a 12 month manufacturers warranty.
In the unlikely event that a product you have purchased from Smartlife becomes faulty, we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).


Please contact us on 0800 454 583  or bring the product into one or our branches to begin the warranty process.